ABOUT UPSTATE PHARMACY
Accuracy, Efficiency, IntegrityUpstate Pharmacy’s success is built on a reputation for service that is second to none. Since 1988, we've existed to serve the needs of our clients. When you call Upstate Pharmacy, you will not get someone who merely takes your order. Instead, you will speak with a knowledgeable professional who asks for detailed information about your program and your patients and understands the scope of your needs.
Western New York CoverageUpstate Pharmacy is conveniently located just outside Buffalo, NY within minutes of Interstate 90. We serve clients from Rochester to Buffalo and surrounding areas. We cover the counties of Chautauqua, Cattaraugus, Allegheny, Erie, Wyoming, Livingston, Niagara, Genesee, Orleans, and Monroe.
More Details on Our ServicesFor more details on our services such as hours of operation, how to switch to work with us, and other concerns, please visit our Frequently Asked Questions About Our Pharmacy Services page.
Flexible SupportUpstate Pharmacy understands that each residential group home organization has different needs. We work with you to seamlessly integrate our services into your processes and procedures. We modify our forms to fit your paperwork, and we communicate in your preferred methods. We package medication in the container that suits your facility.
As an oncologist, you want the best for your cancer patients who are able to carry on their treatment at home. You both may rely on us for free and timely delivery of the correct medications in three hours or less within a delivery radius of 150 miles from Buffalo, NY. We follow up when prescriptions haven't been renewed and offer frequent patient contact, which results in better patient education and adherence. We are the largest supplier of specialty oncology drugs in western New York.
I have been dealing with Upstate Pharmacy since 2007 or 2008 and their service is phenomenal with their notifications and deliveries. They are always willing to set up deliveries to me, including while I'm on vacation for a month and a half in Arizona. The staff, especially the tech who draws up my injections, Anna McIntyre, is always friendly and helpful. The Upstate staff interface with the hospital caseworkers so I don't have to. Anytime I call Upstate, the staff is so nice and efficient. My medications have to be refrigerated, so instead of having to be home waiting for my delivery during the day, the drivers either deliver it in the evening or in a cold pack--the delivery people are sweet. I owe the people at Upstate a lot because they eliminate a lot of the stress of cancer. Thank you Upstate!
Continuous Professional Development of StaffUpstate Pharmacy staff attend the annual nursing conference of the NYS Office for People with Developmental Disabilities (OPWDD) and other conferences to keep current on regulations and what reviewers expect at survey time regarding medication orders, administration and storage. We also attend continuing education programs specifically covering oncology and cancer treatments.
Fast, Reliable ServiceUpstate Pharmacy has lived up to our commitment to not only meet but exceed the expectations of our clients. Upstate Pharmacy consistently outperforms the competition with 24-hour access 365 days a year to a pharmacist and a driver who is always on duty to deliver your medications and supplies.
Upstate does many things for us. We get our medication sheets printed out and delivered to the sites along with many changes that occur during the month. Whenever a medication is ordered, it is taken to the site as soon as possible. When a medication is discontinued we send this back to Upstate, and it is disposed of by them. The medications are delivered to the sites in a locked box, so there is no going to the pharmacy to pick up medications. Any questions that the nurses have, they can call and talk directly to a pharmacist to get the information. When we are looking for a change in something related to medications, the owner, also a pharmacist, comes down to meet with us to assist in making the change occur. We enjoy working with Upstate to assist the PWS get what is needed to improve their quality of life.
Joan Cobb, RN CDDN
Supervisor Residential Nurses
The Rehabilitation Center
Supervisor Residential Nurses
The Rehabilitation Center
Our ClientsUpstate Pharmacy has grown to service more than 230 residential programs and over 1100 cancer patients served monthly and referred from Roswell Park Cancer Institute and regional oncologists.
Upstate Pharmacy's Community Support and Recognition
- A growing business providing jobs since 1998.
- Corporate donations to Roswell Park Cancer Institute, Diabetes Foundation, Hillside Children's Center (Rochester NY), The Rehabilitation Center (Olean NY), Rivershore (Lewiston, NY), Opportunities Unlimited (Niagara, NY), Suburban Adult Services, Inc. (Elma, NY), and other organizations.
- Recognized by Buffalo Business First in 2009 and 2010 as a Best Place to Work in Western NY. We were also featured in this "2007 Small Business Case Study" by Buffalo Business First.
- Inclusion on the Buffalo Fast Track list since 2003 and Inc 5000 list since 2008.
Contact Upstate Pharmacy today to discuss your medication and delivery needs!
Upstate Pharmacy Ltd is a pharmacy service that delivers cancer medications for oncology patients directly to their homes and medications and supplies to residential programs for people with developmental disabilities and emotional challenges throughout the Buffalo and Rochester NY regions.